Each work is made and finished by hand, and we want you to be delighted with it. This policy explains your rights when you buy from us online. It doesn’t affect your statutory rights.
Changed your mind? Your 14-day right to cancel
If you’re a consumer buying online, you can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the work. To cancel, tell us clearly by emailing info@arttodisarm.com before the 14 days are up.
- Please return the work within 14 days of telling us you’re cancelling, in its original condition and packaging. We’ll explain how to send it back safely.
- Unless we agree otherwise, you pay the cost of returning the work. Because artworks are fragile and valuable, please use a tracked and insured service.
- We’ll refund the price and the standard delivery cost you paid within 14 days of receiving the work back (or proof that you’ve sent it), to your original payment method.
- We may reduce the refund if the work has been damaged or handled more than needed to inspect it, as you would in a gallery.
Bespoke commissions and personalised works
The right to cancel doesn’t apply to works made to your specifications or clearly personalised, such as bespoke commissions, or works that include materials you’ve supplied. Commission deposits and project registration fees reserve studio time and are explained when you commission. Your rights for faulty or damaged works still apply.
Damaged or faulty works
If your work arrives damaged or isn’t as described, contact us within 48 hours of delivery if you can, with photos of the work and the packaging, and keep all the packaging. Reporting quickly helps us claim from the courier, but your legal rights don’t end after 48 hours.
We’ll arrange the return with you and cover the return cost. Depending on your rights and the work, we’ll offer a repair, a replacement where one exists, or a full refund including the original delivery cost. Many works are one of one or from limited editions, so a replacement may not be possible; in that case we’ll refund you in full. Please don’t send a work back before we’ve agreed the return with you, so it travels safely.
Refunds
We refund to your original payment method. Once we’ve approved a refund, it’s usually processed within 5–7 business days. Your bank may take a few extra days to show it.
Contact us
Email info@arttodisarm.com or message us on WhatsApp +1 702 613 8820.